Return Policy

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1. Overview

At Ghunexarvexia, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which you may return products and receive a refund. By making a purchase, you agree to the terms of this policy.

2. Return Eligibility

2.1 Eligible Returns

You may return products if:

• The product is unopened and in its original, sealed packaging
• The return request is made within 30 days of the delivery date
• The product was purchased directly from our website
• You have proof of purchase (order confirmation or receipt)

2.2 Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products with broken seals
• Products returned after the 30-day return window
• Products purchased from unauthorized retailers
• Free promotional items or samples
• Gift cards

3. Return Process

3.1 Initiating a Return

To initiate a return:

1. Contact our customer service team at call-us@ghunexarvexia.world
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the product back within 14 days of receiving authorization

3.2 Return Shipping

Return shipping conditions:

• Customer Error: If you are returning due to a change of mind or ordering error, you are responsible for return shipping costs
• Our Error: If the return is due to our error (wrong item, defective product), we will cover return shipping costs
• Shipping Method: Use a trackable shipping method with delivery confirmation
• Original Packaging: Products should be returned in their original packaging when possible

3.3 Return Address

Once authorized, returns should be shipped to:

4. Refunds

4.1 Refund Processing

Once we receive and inspect your return:

• We will notify you of the return status via email
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Your bank may take additional time to post the refund

4.2 Refund Amount

Refunds include:

• The full purchase price of eligible returned products
• Original shipping costs (only if the return is due to our error)

Refunds do not include:

• Original shipping costs (for customer-initiated returns)
• Return shipping costs (unless return is due to our error)

4.3 Partial Refunds

A partial refund may be issued if:

• The product shows signs of use or damage
• The product is missing original packaging or components
• Only some items from a multi-item order are being returned

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product:

1. Return the original product following our return process
2. Place a new order for the desired product

6. Damaged or Defective Products

6.1 Reporting Issues

If you receive a damaged or defective product:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

6.2 Resolution

For damaged or defective products, we may:

• Send a replacement product at no additional cost
• Issue a full refund including shipping costs
• Provide a store credit for future purchases

7. Wrong Item Received

If you receive the wrong item:

• Contact us within 7 days of delivery
• Do not open or use the incorrect product
• We will arrange for the correct item to be shipped
• We will provide a prepaid return label for the incorrect item

8. Lost or Stolen Packages

If your package is lost or stolen:

• Contact us as soon as you notice the issue
• We will work with the shipping carrier to locate your package
• If the package cannot be located, we may issue a replacement or refund at our discretion

We recommend using a secure delivery location or requiring a signature for valuable orders.

9. International Returns

For international orders:

• The same return eligibility criteria apply
• Customers are responsible for return shipping costs
• Customers are responsible for any customs duties or fees
• Refunds will be issued in the original currency of payment
• Exchange rate fluctuations may affect refund amounts

10. Consumer Rights

10.1 European Union Customers

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in addition to the rights outlined in this policy. This is in accordance with the Consumer Rights Directive.

10.2 United States Customers

This policy complies with applicable US consumer protection laws. Some states may provide additional consumer rights.

11. Cancellations

11.1 Order Cancellation

You may cancel your order:

• Within 24 hours of placing the order for a full refund
• After 24 hours but before shipping, cancellation may still be possible - contact us immediately

11.2 Shipped Orders

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the product following our return process.

12. Contact Information

For questions about returns or to initiate a return:

Please include your order number in all correspondence for faster service.

13. Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting to our website. The return policy applicable to your purchase is the one in effect at the time of purchase.